At Beyond Raw®, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information about you when you access or use our website, beyond-raw.com (the “Site”).
Information We Collect
We only collect information that is necessary, relevant, and appropriate to provide you with the best experience on our Site. The types of information we collect are:
Information You Provide Directly
We collect information you provide directly when using our Site. This includes:
- Contact information such as name, email address, phone number, etc. that you submit if you contact us via email, chat, or by filling out web forms on our Site.
- Account registration information such as your name, email address, login credentials, etc. that you provide when creating an account on our Site.
- Payment information such as billing address, credit/debit card details, etc. that you provide when making purchases on our Site.
- Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report problems with our Site, or otherwise correspond with us.
Information We Collect Automatically
We use tracking and analytics tools like cookies, web beacons, pixels, and other technologies to collect information about your visit, browsing actions, and patterns automatically when you interact with our Site. This includes:
- Log data like details about how and when you access our Site, browser type, Internet Protocol (IP) address, etc.
- Device information like operating system, settings, unique device identifiers, and other diagnostic data from the devices you use to access our Site.
- Location data like approximate location determined from your IP address.
- Usage information about how you use our Site, such as pages you view, links you click, content you access, date and time of access, search queries you submit, etc.
- Performance and analytics data like page response times, download errors, length of visits to pages, page interaction data, etc. to analyze and understand how our Site is accessed and used.
We may use session recordings, cookies and similar technologies that allow us to record your screen, mouse clicks/movements and keystrokes when you visit our Site. This helps us improve our services. We will only collect such information with your consent.
Information from Third-Party Sources
We may collect information about you from third-party sources to supplement information provided by you. This includes:
- Social media if you access our Site via social media or connect with us on social media. We may collect your profile information that your social network makes available to us.
- Third-party services like payment gateways, marketing automation platforms, advertising networks, data enrichment services, etc. when you use these services alongside our Site.
Use of Your Information
We only process your personal information for specific purposes allowed by law. The purposes include:
- Provide our products and services like allowing you to purchase, access and use our supplements, workout programs, etc.
- Communicate with you about our products, services, offers, surveys, etc. via calls, emails, messages, postal mail, social media or other channels.
- Optimize user experience by performing analytics to improve our Site’s design and functionality, personalizing content, and ensuring you don’t see the same ad repeatedly.
- Process transactions like orders, returns, exchanges, etc. related to our products/services.
- Improve our products and services by analyzing usage data and trends to enhance existing offerings and develop new products, features, etc.
- Ensure security by monitoring suspicious activity to detect and prevent fraud, spam, abuse, unauthorized access, etc.
- Comply with legal obligations like response to subpoenas, court orders, or other binding requests from law enforcement agencies.
- Exercise our rights where required/permitted by applicable law, e.g. to detect security incidents, protect against malicious activity, enforce our website terms, etc.
- With your consent for purposes disclosed at the time of collecting information, where we request your consent.
Sharing Your Information
We do not share or disclose your personal information except in the following limited circumstances:
- Subsidiaries and affiliates – We may share your information with our subsidiaries and corporate affiliates for purposes consistent with this Privacy Policy. Our subsidiaries and affiliates will maintain the confidentiality of your information.
- Service providers and business partners – We may share your information with our third-party service providers and business partners that perform services on our behalf like payment processing, order fulfillment, website hosting, infrastructure provision, IT services, customer service, email delivery services, etc. They are only provided information required to perform their designated functions and we have contractual safeguards to protect the information.
- Legal requirements – We may disclose your information if required for compliance with a court order, subpoena, search warrant, legal proceedings, or other binding requirements under applicable laws.
- Corporate transactions – Your information may be transferred to successor entity in case of a merger, acquisition, consolidation or asset sale. You will be notified if such a transaction takes place and your information is transferred.
- To protect rights and safety – We may disclose your information if we believe it’s necessary to detect, prevent and address fraud, violations of policies or terms, or threats to the rights, property or safety of Beyond Raw®, our users or the public.
- With your consent – Any other sharing of your information will take place only with your additional, express consent.
Online Tracking and Advertising
We and our advertising/ analytics partners use technologies like cookies, beacons, tags, scripts, etc. to provide you more relevant ads and content, and to evaluate our marketing efforts. With these technologies we may automatically collect information about use of our Site like browsing behavior, IP address, device identifiers, etc.
You can control cookie settings and opt-out of targeted advertising by adjusting the settings in your browser. Contact us if you need help with opting out.
Data Retention
We retain your personal information for as long as required to fulfill purposes described in this Privacy Policy, or as required under relevant laws. Afterward we will either delete or anonymize your information. Specifically:
- Account information like your name, email address, etc. is retained until you delete your account.
- Order information is retained for at least 7 years after placing your order to comply with accounting and tax rules.
- Promotional communications like email newsletters are retained until you opt-out.
- Information obtained via technical means like cookies, web beacons, etc. is retained for up to 12 months.
- Any information we are required to keep for legal or compliance reasons is retained until no longer needed. Afterward it is deleted or anonymized depending on requirements.
Links to Third Party Sites
Our Site may contain links to third party websites like social media sites. Since we don’t operate or control these sites, we recommend you review their privacy policies. We don’t endorse and are not responsible for their privacy practices.
Security of Your Information
We use all reasonable physical, administrative, and technological measures to protect your personal information from unauthorized access or disclosure. However, no method of storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
Your Choices and Rights
You can exercise your rights to access, rectify, erase, restrict and object to processing of your personal data in the following ways:
- Access your account on our website to update/correct your personal details.
- Contact us and submit a written request if you need help updating information you cannot change by yourself.
- Submit a written request or contact us to request erasure of your personal data. Please note requests may be denied for legal reasons like mandatory record-keeping rules.
- You can object to processing based on legitimate business interests. We will cease such processing unless we have compelling legitimate grounds for processing or it is needed for legal reasons.
- Request restrictions on processing of your data. For example, if data is inaccurate, processed unlawfully, no longer needed for purposes, etc. we will restrict processing pending correction or deletion.
- Where processing is based on consent, you may withdraw consent anytime via your account settings or by contacting us. This will not affect past processing activities.
- Receive your personal data that you provided to us in a structured, commonly used format. You can also request we send it to another entity where technically feasible.
- Lodge complaints regarding use of your information with us. If unsatisfied with our response, you can approach relevant authorities for remedy.
California Resident Rights
If you reside in California, you have specific rights under the California Consumer Privacy Act (CCPA) regarding personal information we collect/use:
- Right to Know and Access – You can request that we disclose how we have collected and used your personal information in the past 12 months.
- Right to Delete – You can ask us to delete personal information we have collected from you, subject to exceptions allowed under CCPA.
- Right to Non-Discrimination – You will not face discrimination for exercising rights conferred by the CCPA.
Submit your request by contacting us indicating you are a California resident making a CCPA request. For your protection we will verify identity before responding.
Use by Minors
Our products are not targeted to minors under 18. If you are a minor, do not provide your information on our Site. Contact your parent or guardian if you have submitted personal information and would like it deleted.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business requirements. Your continued use of our Site following changes to the Privacy Policy signifies your acceptance of the revised policy.
Contact Us
Please feel free to contact us if you have any questions about our Privacy Policy or want to exercise your rights. You may contact us as follows:
Email: [email protected]
Phone: 800-123-4567
Address: Beyond Raw® Legal Department, 1234 Protein Shake Ave, Muscleville OH 12345
Effective Date
This Privacy Policy is effective as of January 1, 2023.
